AI receptionist for medical practices Never miss a patient call — or a referral.

Voicedoc is the HIPAA-compliant AI front desk for medical offices: it answers every patient call, reads every fax, books the appointment, and interprets in the patient's language — built and run by physicians. It never gives medical advice: a caller with anything urgent is told to hang up and call 911, and your staff are flagged.

See if your practice qualifies→Call it live (650) 632-9919

HIPAA + signed BAA · Live on day one · White-glove implementation
Books into DrChrono and FHIR-based systems

“An excellent partner for a new medical practice.”
Dr. Anas Hamdi, Central Valley Urology · also answering at Kidney Specialists Inc. and Headstrong Health

A 9:47 PM call becomes a finished task by the time staff walk in.

1,200+
Patient calls answered
Practices live on Voicedoc, April to October 2026
1 in 4
Calls came in after closing
Answered the same way as clinic hours
350+
Calls at Central Valley Urology
Answered since July

Answering the phones at Kidney Specialists Inc., Headstrong Health, Inc., Central Valley Urology.

Five taps, then a time

See if your practice qualifies in 30 seconds.

Answer a few one-tap questions and pick a time. Your answers go with the booking, so the demo is about your front desk — not a script.

  1. 01
    A few quick questionsPractice type, providers, EHR, timeline, your role.
  2. 02
    Pick a demo timeThe calendar opens right here, with your answers on it.
  3. 03
    Get your number on the callWe give you the price on the first call — no pricing games.
Dr. Anas Hamdi
“They have been exceptionally responsive, accessible, and committed to making the system work for our practice.” — Dr. Hamdi
Step 1 of 5

What kind of practice do you run?

Voicedoc is built for medical offices.

Results & ROI

Turn missed calls into booked appointments.

86%
Calls finished without staff
No transfer needed
800+
Calls at one nephrology practice
Kidney Specialists, since April · 30% after the office closed
64s
Median call, hello to hang-up
Name, date of birth and callback verified before hang-up

Measured on the practices live on Voicedoc, April to October 2026. Test and demo lines excluded.

What are missed calls costing your practice?

The phones
The fax line
What a patient is worth

First-year collections from one new patient. Benchmarks run $538 for a small group to $1,395 for a health system. Drag it, or type your own number.

Hiring instead

The math runs in your browser. Nothing is sent to us.

Left on the table
$33,000/mo

$396,000 a year in new patients you never met.

  • New patients missed30/mo
  • Referrals never worked25/mo
  • Time to process each referral17 days

Voicedoc answers on the first ring and files every fax the minute it lands.

See if your practice qualifies→
Hiring instead
1.1FTE
$6,958/mo$83,498 a year, all-in

Every call answered and every fax worked by hand is 122 hours a month, and a paid hour is only two thirds of an hour on the work.

  • Wages$3,952/mo
  • Taxes and benefits$1,702/mo
  • Turnover$398/mo
  • Management$906/mo

At $21/hr, a third of each paid hour lost to breaks and time off, 35% annual turnover, one manager per ten staff. And it covers business hours only — one seat staffed around the clock takes 6.5 people.

Features

Inbound + outbound. One AI front desk.

Built on the rules a medical front desk runs on.

The difference

Advanced scheduling

Other AI books like a calendar. Voicedoc books like your front desk — it reads your rules first.

  • Referral on file first
  • Next open slot, quoted on the call
  • Same provider on a reschedule
  • Prep instructions given
  • Intake set per request type
  • Name, birth date, callback verified
  • Confirmations and reminders
  • Never confirms a time it can’t book
Every channel · same agent, same rules
01 · Inbound

Patients reach you

Answered on the first ring, any hour.
Patient Practice

Voice

Every call, 24/7.
  • After hours
  • Overflow
  • Lunch
  • Monday mornings

Fax

Every page read as it lands.
  • Labeled
  • Matched to the patient
  • Filed to the chart

Staff app

Every call and fax as a task.
  • Within 10 seconds of hang-up
  • Approve, or let it act
02 · Outbound

Voicedoc reaches patients

Follow-up your staff never has to chase.
Practice Patient

Callbacks

Calls patients back.
  • Rebooks when you approve it
  • Referral-ready scheduling

Confirmations

Before the visit.
  • Appointment confirmations
  • Reminders
  • Prep instructions

Follow-up

After the visit.
  • Post-visit follow-up
  • Set per practice
Booked and filed in your EHR
DrChrono · FHIR-based systems
Others added per practice during implementation · plus a medical interpreter in 99 languages
NephrologyUrologyEvery specialty
Why physicians pick Voicedoc

Books patients — without adding to your front desk’s work.

Voicedoc
Made by physicians
  • Built by physiciansTwo physicians co-founded it, for the front desk they work with.
  • Books in your scheduling systemReal appointments when it is connected, not a message for staff to chase.
  • Answers calls and reads faxesReferrals, labs and prior auths on the same patient profile.
  • Verifies before it hangs upName spelled back, date of birth and callback read back digit by digit.
  • Knows where it stopsNo medical advice. Urgent calls told to call 911 and flagged.
  • You set the autonomyYour admin turns each action up from suggest to do, one at a time.
  • An interpreter a merge away99 languages, free to start, on any call.
  • Live on day oneThe AI receptionist answers from day one. Faxes and scheduling by day 30.
Answering services & generic AI
Little medical knowledge
  • Generic or dental-firstScripts written for any business, or for a dental chair.
  • Takes a messageThen your team calls the patient back to book.
  • Phones onlyThe fax backlog stays on your team’s desk.
  • Whatever the caller volunteersMissing fields mean another round of phone tag.
  • Unclear boundariesOr a person guessing at triage on a night shift.
  • All or nothingEither it does everything or nothing.
  • Call a language lineAnd wait on hold while the patient waits too.
  • Weeks of configurationBefore a single call is answered.
See if your practice qualifies→Read the full comparison with an answering service →
From physician to physician

Built by physicians, trusted by physicians.

Dr. Sohaib Qadri
Co-founder & CEO
Dr. Sohaib Qadri
Vascular neurologist · Board-certified in neurology
Mohammad Fahad Sheikh
Co-founder & CTO
Mohammad Fahad Sheikh
Software engineer · Formerly DoorDash, Workday and Intuit
Dr. Saad Sheikh
Co-founder & Chief Medical Officer
Dr. Saad Sheikh
Internal medicine · Board-certified
Founded in Fresno by two physicians and an engineer.Meet the team →
350+calls answered since July

Voicedoc has become an integral part of how we’ve built our practice from the ground up, and I would highly recommend them to any physician looking to establish or streamline an independent practice.

Read the full reviewShow less

5 stars across the board — an excellent partner for a new medical practice

As a urologist establishing a new private practice, one of my priorities was building an efficient operation without taking on unnecessary administrative overhead. Voicedoc helped us develop and implement a comprehensive AI workflow that supports both front-office and back-office operations, and the results have been impressive.

On the front end, the AI handles incoming patient calls and appointment scheduling, significantly reducing phone volume and interruptions for our staff. On the back end, it processes incoming referral packets, organizes documentation, creates patient charts, and uploads referral information directly into our EMR. Our team reviews and verifies the information, while the AI helps ensure that required demographics, insurance details, and prior authorizations are in place before scheduling the patient. The entire process has made patient onboarding considerably more efficient.

What truly sets Voicedoc apart is the team behind the technology. They have been exceptionally responsive, accessible, and committed to making the system work for our practice. Throughout implementation, they have continuously refined workflows, made adjustments based on our feedback, and remained proactive in addressing challenges. Communication has been consistently easy and productive. It’s clear that they genuinely care about both the success of our practice and the patient experience. We’ve also received very positive feedback from our patients.

Of course, AI technology is not perfect. There are occasional mistakes and minor glitches, and human oversight remains important. However, Voicedoc has been transparent about these limitations and consistently willing to improve. Their responsiveness and commitment to getting things right give me a great deal of confidence in the platform.

From a financial and operational standpoint, the value has been exceptional. For a newly established independent practice, having this level of automation and administrative support without the expense of building a large front-office team is a tremendous advantage. It allows us to operate efficiently, manage a growing workload, and devote more of our attention to patient care.

I couldn’t be more pleased with our experience. Voicedoc has become an integral part of how we’ve built our practice from the ground up, and I would highly recommend them to any physician looking to establish or streamline an independent practice.

Dr. Anas Hamdi
Dr. Anas Hamdi
Urology · Central Valley Urology · Visalia, CA
800+calls answered since April, 30% of them after the office closed

Our answering service was costing us about thirty-five hundred dollars a year and still missing the consults that mattered. Voicedoc replaced it on day one. We haven’t gone back.

Dr. Masood
Dr. Masood
Nephrology · Kidney Specialists Inc · Fresno + Madera, CA
Pricing

Priced per practice. Built with you.

Start with the phones. Add the fax line and the schedule when you want Voicedoc to run the whole front desk.

Phones

AI receptionist
Your AI receptionist, 24/7.
Quoted per practice
Based on your call and fax volume and the number of providers.
See if your practice qualifies→
  • Every inbound call — after hours, overflow, lunch
  • Name, date of birth and callback verified
  • Urgent calls told to call 911 and flagged
  • Live transfer to staff or the on-call provider
  • A task in the staff app within 10 seconds of hang-up
  • The call’s audio and summary on every task
  • HIPAA-compliant, with a signed BAA

Front desk

Calls, faxes, schedule
Calls, faxes and the schedule.
Quoted per practice
Based on your call and fax volume and the number of providers.
See if your practice qualifies→
  • Everything in Phones, plus:
  • Books and reschedules on the call, in your calendar
  • Fax processing — every page read, labeled, filed
  • Referral and prior auth matched, ready to schedule
  • Outbound confirmations, reminders and follow-up
  • Intake set per request type
  • Autonomy you set, action by action
Add-on · free to start
Voicedoc Interpreter

A medical interpreter you merge into any call, in 99 languages. Your first minutes are free, then $0.25 a minute, billed monthly.

See the AI medical interpreter →Interpreter pricing →
Groups or 10+ providers?
Multi-location practices

One implementation across your sites, with owner, manager and staff roles in the portal. Quoted for the group.

Talk to us about groups →

Every practice gets white-glove implementation, with a one-time setup fee quoted on your demo. Your AI receptionist answers on day one; fax processing and scheduling follow within 30 days.

Also from Voicedoc

A medical interpreter on the first ring. It’s just a phone number.

99 languages, from Spanish and Arabic to Vietnamese, 24/7. It tells both sides it is an AI, and to use a human interpreter for consent.

See the AI medical interpreter →Interpreter pricing →
“Used this for my Cantonese-speaking patient in the clinic. It worked very well. Just need to be a little patient while making transitions into next sentences. Patient was very happy. Gave my staff some relief as well.”
Dr. Fahad Hashamat
Dr. Fahad HashamatMedical Director · Visalia Family Medicine
“I loved the Spanish! I think it can also be used for language learning too!”
Dr. Mehdi Ghajarnia
Dr. Mehdi GhajarniaOphthalmologist · Eye Medical Center
“I used it. It was neat to use. Truly well done.”
Dr. Bakht Roshan
Dr. Bakht RoshanInfectious Disease · St Agnes Medical Center

Deliver care like you’re always there.

Hire an AI medical assistant today.

See if your practice qualifies→Or try the AI live: (650) 632-9919
FAQ

Frequently asked questions.

Is this a real human or an AI?
Voicedoc is an AI voice agent, not a person. It identifies itself as such on every call. We don’t pretend. Patients know they’re talking to software, and they almost universally prefer it to six minutes of hold music.
Does this replace my front desk staff?
No — Voicedoc takes the phone off your front desk staff’s desk. Your receptionist still greets the people at the counter, works the schedule, and handles anything that needs judgment. Voicedoc absorbs the routine calls that keep interrupting them, and hands over anything it shouldn’t be deciding. Practices use it to stop hiring for the phone, not to cut the staff they have.
Is it HIPAA-compliant?
Yes. Voicedoc runs on HIPAA-eligible infrastructure with a signed Business Associate Agreement, encryption, and a complete audit log of every call. We do not sell, share, or train on your call data.
What if it gets the patient name wrong?
Voicedoc spells back every name and reads back the date of birth and callback number digit-by-digit before ending the call. If a caller is unclear, the agent re-asks. The structured summary always includes the original audio so your staff can verify any field in seconds.
What happens if the caller has an emergency?
Anything that sounds urgent or emergent is told plainly to hang up and call 911, and your team is flagged immediately. Voicedoc does not triage symptoms, offer reassurance, or decide how sick someone is — it recognizes that a call is above its pay grade and gets a human involved. Calls that need a person but aren’t emergencies are transferred live to your staff or the on-call provider, per the rules you set.
Can it replace my answering service entirely?
For most specialty and primary-care practices, yes — evenings and weekends are covered the same way clinic hours are. Dr. Masood’s nephrology practice replaced theirs end-to-end on day one. Some practices keep a human service for overflow; Voicedoc handles that split gracefully too.
Can it book the appointment in my scheduling system?
Yes, when we can connect to it. Voicedoc reads real availability, checks whether the referral is on file, offers the next open slot, and writes the appointment back — on the same call. We support DrChrono directly and FHIR-based systems generally, and we add systems per customer as part of implementation. Where an integration isn’t possible, Voicedoc captures the full scheduling request instead and never tells the patient a time is confirmed.
What does it do with our faxes?
Every inbound fax is read page by page as it arrives, then labeled — lab result, referral, prior authorization, records request, insurance — and matched to the patient. When your EMR is connected, it’s attached to the chart. Voicedoc also connects the dots across documents: when a referral and its prior authorization have both landed, it surfaces that patient as ready to schedule instead of leaving the two pages to be noticed separately.
How much can the AI do without asking us?
Exactly as much as your admin allows, and no more. Autonomy is set action by action from your dashboard. Most practices start with Voicedoc suggesting the next step and staff clicking approve, then move individual actions — placing a callback, booking a slot, sending a reminder — over to fully automatic once they’ve watched it handle them correctly. You can dial any of it back at any time.
What does setup look like?
We do the implementation for you — every practice, every time. After the demo and the setup fee, we map your providers, request types, triage rules, and escalation paths, and your AI receptionist goes live on the line on day one. Fax processing and scheduling come next: they need your EMR, calendar, and fax line connected, which typically completes within the first 30 days. We keep tuning it after that.
Is there anything for just my own line?
Yes, as a smaller way in. Our personal answering service takes a single physician’s direct line: it asks who is calling and what the call is about, and when it is a consult it captures the patient’s name, date of birth, and reason before letting the caller go. It is $100 a month after a 14-day trial and you can start it yourself. Voicedoc’s front desk modules — calls, faxes and scheduling — are the main product, and that is what a demo covers.
What does it cost?
Voicedoc is quoted per practice, based on your call and fax volume, the number of providers, and which modules you turn on. There is a one-time setup fee for the implementation. For most offices it lands well under what a comparable answering service plus the front desk hours it replaces would cost. We give you the number on the first call — no pricing games.
What if it doesn’t work out?
You get your money back. Every Voicedoc practice carries a 30-day money-back guarantee: if you’re not satisfied with our implementation, tell us within 30 days and we refund you. You don’t have to argue a case or work through a checklist first.